Refund policy

RETURNS

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging . In the event that the product is defective, please notify us immediately upon receipt of the product.

Other items which may not not be returned (if applicable)

* Gift cards
* Downloadable software

RETURNS PROCEDURE

STEP 1:

Contact us by e-mail: contact@belaia-paris.com or by post to the following address explaining the reason: Right of withdrawal and present us your invoice or proof of purchase (Order number, Details provided during the purchase (Last name, First name, Billing and delivery address, Payment method used, Product (s) purchased etc.

STEP 2:

Mail the product and a copy of your invoice to:

BELAIA
5 Avenue PHILIPPE LE BOUCHER
92200 NEUILLY-SUR-SEINE

Additional information:

You will be responsible for paying your own shipping costs to return your item.
Depending on where you live, the time it takes to receive your exchanged or returned product may vary.
If you are shipping items worth more than $ 50, you should consider using a delivery service that allows you to track the shipment with delivery delivered with signature and also to take delivery insurance. We do not guarantee that we will receive the item you return to us and we are not responsible for any loss of your package during the return.

STEP 3: REFUND

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain period of time. number of days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after performing all of these steps you still have not received your refund yet, please contact us at contact@belaia-paris.com

EXCHANGE POLICY

We only replace an item if it is defective or damaged. Otherwise you will need to make a return, get your refund and place a new order. Please contact us for more information.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract without giving any reason within fourteen (14) days. The withdrawal period expires fourteen (14) days after the day of conclusion of the contract. To exercise the right of withdrawal, you must notify us (for the attention of BELAIA 5 Avenue PHILIPPE LE BOUCHER 92200 NEUILLY-SUR-SEINE France) your decision to withdraw from this sales contract by means of a declaration without ambiguity. (for example, letter sent by post, fax or e-mail). You can use the model withdrawal form, but it is not mandatory. If you use this option, we will send you an acknowledgment of receipt of the withdrawal on a durable medium (for example, by e-mail) without delay. In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal
In the event of withdrawal on your part of this contract, we will reimburse you for all payments received from you no later than fourteen days from the day we are informed of your decision to withdraw from this contract and after receiving the product. We will proceed with the refund using the same means of payment that you used for the initial transaction, in any case, this refund will not incur any costs for you.