BELAIA's FAQ

If you are not satisfied with your latest purchase, you have 30 days after receipt of your order to return the products in their original, unopened and unused condition (including gift boxes).

You will then be refunded 100% within 14 days of receipt of your order.

If you are not satisfied with your latest purchase, you can return it within 30 days of receiving your order.

Step 1 :

Several options are available to you, you can contact us by email: contact@belaia-paris.com, or via contact form or by postal mail at the following address
explaining the reason: Right of withdrawal or damaged package.

2nd step :

If your package is damaged, we will send you a return label. On the other hand, if you simply wish to return your order because it does not suit you, the return will be at your expense. You will need to send the product(s) and a copy of your invoice by email or post to:

BELAIA
36 rue Raspail, 92300, Levallois-Perret

Additional Information :

Depending on where you live, the time it takes to receive the returned product may vary.

If you are shipping one or more items worth more than 50 euros, we suggest that you use a delivery service with tracking and/or signature upon delivery, but also that you also take out insurance. delivery.
We do not guarantee receipt of the package that you return to us and decline all responsibility in the event of loss of your package during the return.

If you need further assistance with your return, we will be happy to assist you by email.

Finally, please note that a used product cannot be accepted or refunded.

We do not do exchanges, only returns and refunds. However, you can return the item you don't want to keep for a full refund and place a new order for the item you want instead.

You have a withdrawal period of 30 days to return the item(s) from the day of delivery of the package. To avoid paying the return costs which remain your responsibility, you can refuse the package when it is delivered to your home or leave the package at the Relay Point.

As soon as we receive your package, we will reimburse it and notify you by email.

No, unfortunately it is not possible to return more than one order at the same time. You must return your orders separately. In order for us to process your return, exchange, or refund quickly, we invite you to contact us by email: contact@belaia-paris.com, or via contact form by selecting the reason "Return".
We will provide you with a shipping label if you received a damaged package.

Once we have received and inspected the returned item, we will send you an email to you
confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.

If your request is approved, the refund will be effective once your return is registered in our system. The amount refunded will be paid to the card used for the purchase. Please note that refunds may take up to 14 days to appear depending on your credit card. 

If you have not yet received your refund within 14 days, please contact the entity
your credit card issuer, as there may be a delay before your refund is officially posted.

 If you have not yet received your refund, please contact us at contact@belaia-paris.com or via contact form by selecting the reason "Refund".

If you have received a damaged or defective product, we invite you to contact us by email: contact@belaia-paris.com, or through the contact form by selecting the reason "Damaged package". You will need the order information to complete the claim. As part of the claims process, we ask you to upload a photo of the product. When you submit a claim for a damaged or defective product, you have the option to immediately request a reshipment or a refund.

If you require additional assistance with your declaration, please contact us via our helpdesk by selecting "Damaged or defective product" as the reason to contact.

If you received the wrong item in your order, we invite you to contact us by email: contact@belaia-paris.com, or via contact form by selecting the reason "Wrong package".
Upon receipt of this complaint, our customer service will process your request as soon as possible. We will send you a shipping label, so you can send us back a package containing the wrong item(s). We will thank you for not returning the item(s) without contacting our Customer Service.

Your refund will be issued once your return has been received and processed in our warehouse. The amount will be refunded to the account or credit card used for the purchase. Please note that credit card order refunds may take longer to process depending on the bank your credit card is affiliated with.

You can pay online by credit card: we accept CB, Visa, Mastercard, Maestro, American Express, prepaid cards (CB, Mastercard, Visa) or via the PayPal platform.

However, we do not accept payments by check or bank transfer.

With the standard shipping option, it takes between 1 and 3 business days after receipt of your order for it to be delivered to our carrier.

As soon as your order has been shipped, you will receive a delivery confirmation email with a tracking link.

Yes of course ! Once you have placed your order, you will receive a direct link to your tracking in your
delivery confirmation. Simply click on the link to
consult the tracking of your order.

It is possible that several hours after receiving the email the tracking status is not updated
on the carrier's website, no worries, this will be done automatically.

If it has been less than 24 hours since your order was placed, please contact us by email:
contact@belaia-paris.com, or by contact form (link) by selecting the reason “Cancellation/Modification”.

Please tell us your order number and your request (cancellation/modification). Our team will be happy to answer you and support you in your process if your order has not been shipped.

If you need to change or correct your shipping address, please contact us by email:
contact@belaia-paris.com, or by contact form (link) by selecting the reason “Cancellation/Modification”. Unfortunately, we cannot change or correct your shipping address if your
order is packed and on its way to you.

As soon as your order is placed, an order confirmation with its summary will be sent to the email address you provided. If you have not received it within 15 minutes, please check your spam, it may have slipped there.

If after a few hours you still haven't received your order confirmation, please contact us by email: contact@belaia-paris.com, or via contact form by selecting the reason "My"
order ".

Once your order has been shipped and on its way to you, you will receive a shipping confirmation to the email address you provided during checkout. Please check your spam, it may have slipped there.

In the shipping confirmation email, you will also receive all the information necessary to track your order.

If you need additional assistance with your order, please contact us by email: contact@belaia-paris.com, or via contact form by selecting the reason "My order".

We deliver worldwide.
For deliveries outside of EU countries, please note that customs charges may apply.

DELIVERIES 

We deliver worldwide.

ORDER TRACKING:

Once your products have been ordered, you will receive an order confirmation email.
When the product is shipped, you will receive a second shipping confirmation email with the option to track the progress of your order via the tracking number.

DELIVERY TIME :

Metropolitan France:

• Delivery Mondial Relay 4 - 7 days
  
• Home delivery (Colissimo) 2 - 3 days

 Europe :

• Colissimo Overseas 5 - 10 days
• Colissimo Europe 3 - 5 days
  

World :

• Colissimo Expert International 5 - 10 days

 The delivery date of your order may vary depending on the carrier's shipping practices, delivery location, and the quantity of items ordered.

DELIVERY RATES:

FRANCE
Home delivery

Mondial Relay : 0kg-0,5kg : 3,90 €
Mondial Relay : 0,5kg-1kg : 4,50 €
Mondial Relay : 1kg-2kg : 6,00 €

Colissimo without signature: 0kg-0.5kg: €6.95
Colissimo without signature: 0.5kg-0.75kg: €7.95
Colissimo without signature: 0.75kg-1kg: €8.50                     Colissimo without signature: 1kg-2kg: €9.80
Free delivery from €75 of purchase in mainland France

EUROPE (Zone 1)

(Germany, Luxembourg, Netherlands, Belgium)

Home delivery

Colissimo Europe without signature: 0kg-0.5kg: €9.80
Colissimo Europe without signature: 0.5kg-1kg: €12.00
Colissimo Europe without signature: 1kg-2kg: €12.90
Free delivery from 150 € of purchase in Europe (Zone 1)

EUROPE (Zone 2)

(Ireland, Italy, Portugal, Spain, United Kingdom, Guernsey, Jersey)

Home delivery

Colissimo Europe with signature: 0kg-0.5kg: €10.90
Colissimo Europe with signature: 0.5kg-1kg: €14.50
Colissimo Europe with signature: 1kg-2kg: €15.90
Free delivery from 150 € of purchase in Europe (Zone 2)

EUROPE (Zone 3)

(Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Greenland, Faroe Islands, Switzerland)

Home delivery

Colissimo Europe without signature: 0kg-0.5kg: €12.90
Colissimo Europe without signature: 0.5kg-1kg: €15.80
Colissimo Europe without signature: 1kg-2kg: €18.00
Free delivery from 150 € of purchase in Europe (Zone 3)

EUROPE (Zone 4)

(Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania, Algeria, Libya, Morocco, Mauritania, Tunisia, Turkey)

Home delivery

Colissimo Europe with signature: 0kg-0.5kg: €15.50
Colissimo Europe with signature: 0.5kg-1kg: €18.50
Colissimo Europe with signature: 1kg-2kg: €21.00
Free delivery from 150 € of purchase in Europe (Zone 4)

INTERNATIONAL (Zone 5)

(Australia, Canada, China, South Korea, United States, India, Israel, Japan, Hong Kong SAR China, Singapore, Taiwan, Thailand, Vietnam)

Home delivery

Colissimo International with signature: 0kg-0.5kg: €30.00
Colissimo International with signature: 0.5kg-1kg: €34.00
Colissimo International with signature: 1kg-2kg: €47.00
Free delivery from 250 € of international purchase (Zone 5)

REST OF THE WORLD (Zone 6)

Home delivery

Colissimo International with signature: 0kg-0.5kg: €36.00
Colissimo International with signature: 0.5kg-1kg: €42.00
Colissimo International with signature: 1kg-2kg: €59.00
Free delivery from 250 € of international purchase (Zone 6)

OVERSEAS
(Guadeloupe, Reunion Island, Mayotte, Martinique, Saint-Pierre and Miquelon, French Guiana, New Caledonia, French Polynesia, Wallis and Futuna, French Southern Territories )

Colissimo DOM TOM without signature: 0kg–0.5kg: €950
Colissimo DOM TOM without signature: 0.5kg–1kg: €14.00
Colissimo DOM TOM without signature: 1kg–2kg: €18.50
Free delivery from 150 € of purchase overseas

Additional shipping charges may apply depending on your location and the size of your order.

Attention:
You are responsible for all taxes applicable to the delivery of your order including sales tax, value added tax, customs duties and excise duties.

The package will be delivered to the customer against signature and upon presentation of a identity document. In the event of absence, a delivery notice will be left with the customer, to allow them to collect their parcel from their post office.

If unfortunately your package is really damaged upon delivery, please refuse it so that it returns to our warehouse.

On the other hand, if you accepted a package that is damaged, please check if the received products are in good condition. If they are not, you can contact us by email: contact@belaia-paris.com, or through the contact form by selecting the reason "Damaged package".

Once you have added the items you wish to purchase to your cart, you can enter the discount code in the dedicated space during checkout. After entering the discount code, click "apply": the total cost of your order will be automatically updated.
Please note: don't forget to apply the discount code before paying for your order!
Once your order is confirmed, you will no longer be able to modify it.

If your promo code does not work at checkout, we recommend you first make sure
that you have reached the minimum order value allowing its use.
If everything seems correct and the code still doesn't work, please feel free to contact us by email: contact@belaia-paris.com, or through the contact form by selecting "Payment" as the reason for contact.

Unfortunately no, discount codes do not work on sale items.

No, it is not possible to combine discount codes with birthday codes or
gift cards.

Our candles are handcrafted in France, using only soy and coconut wax. They are vegan and biodegradable and are not tested on animals.
The use of vegetable wax reflects our environmental commitment and the use of quality products with a longer burning time.
Indeed, thanks to our wax, we reduce the impact on the environment and health.

Our candles are handmade in France.
Our perfumes are created in Grace in the south of France.
Each candle is unique and made with care.

Thanks to our quality wax, our candles have a very long burning time.
Our standard size candles (180gr) have a burn time of 70 hours.
Our large candles (500gr) can burn up to 200 hours.

This will take you 5 minutes maximum. Follow the guide here !